callmeleonThe short version
- Cancel anytime in Google Play. You keep your plan until the end of the period you paid for.
- Unanswered or failed calls are never charged, so there's nothing to refund for them.
- All payments go through Google Play, so refunds are issued by Google Play. Request one there, or email us and we'll help.
- If we charged minutes because of our technical fault, we'll put them back.
1. How to cancel a subscription
- Open the Google Play Store app on your Android device.
- Tap your profile picture, then Payments & subscriptions → Subscriptions.
- Choose Callmeleon, then tap Cancel subscription and follow the steps.
You can also cancel on the web at play.google.com/store/account/subscriptions.
- Cancellation stops future renewals. Your plan and its minutes stay active until the end of the current period, and you won't be charged again.
- Uninstalling the app does not cancel your subscription.
- If you delete your Callmeleon account, we also ask Google Play to turn off auto-renewal. Check Google Play to confirm.
2. Refunds
All Callmeleon purchases are processed by Google Play, so Google Play issues the refunds. You have two ways to ask:
When we'll approve a refund
- Accidental purchase, requested within 7 days, where you haven't used the minutes from that purchase.
- Duplicate charge: you were charged twice for the same thing.
- Service failure: the Service didn't work for you for most of a paid period because of a problem on our side, and we couldn't fix it.
- Renewal you didn't expect, requested within 48 hours of the renewal, where you haven't used minutes from the new period.
- Where the law requires it, including your rights under the consumer laws of your state.
When we usually won't
- Minutes that have already been used, or partly used periods, unless the law requires otherwise.
- Plan minutes that expired unused at the end of a period.
- Accounts closed for breaking our Acceptable Use Policy.
- Calls that connected but didn't sound how you hoped. Use the free voice Preview before calling to hear each voice.
3. Minutes charged by mistake
You're never charged for unanswered, busy or failed calls. If a call dropped because of a fault on our side and you were still charged, email hi@callmeleon.space with the approximate time of the call. If our records confirm a problem on our side, we'll add the minutes back to your account, usually within 2 business days.
4. What happens after a refund
When Google Play refunds a purchase, the unused minutes from that purchase are removed from your account automatically. If a refunded subscription is revoked, its plan ends immediately. If the minutes were already used, or a payment is reversed through a chargeback, we may restrict the account.
5. Top-ups bought without a subscription
Top-ups are for active subscribers only. If one goes through without an active subscription, we don't complete it, and Google Play refunds it automatically within about 3 days. You don't need to do anything.
6. Contact
Refund and billing help: hi@callmeleon.space. Callmeleon is operated by Pulpy Media. Full billing terms are on Subscriptions & Billing.