Terms of Service

These Terms of Service ("Terms") are an agreement between you and Pulpy Media ("we", "us", "our") about your use of the Callmeleon app, website and related services (the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy, Subscriptions & Billing terms, Refund & Cancellation Policy and Acceptable Use Policy, which are all part of these Terms. If you don't agree, don't use the Service.

1. Who can use Callmeleon

• You must be at least 18 years old.
• The Service is currently offered in the United States only, and you can only call US phone numbers.
• You need a mobile phone number that you own or are authorized to use and that can receive text messages.
• You may not use the Service if we have suspended or banned you before, or if US law bars you from receiving it.

2. Your account

You sign in with your phone number and a one-time code sent to it by text message. You are responsible for all activity on your account and for keeping your phone secure. Tell us at hi@callmeleon.space if you think someone else has used your account. One person, one account. Don't share, sell or transfer accounts.

3. What the Service does

Callmeleon lets you place a call over the internet to a regular US phone number while your voice is changed in real time. You choose a voice (such as Female, Male, Kid, Grandpa, Don, Robot, Cartoon or Monster) and can add optional background sounds and sound effects. Your voice is changed on our servers while the call is in progress.

We do not record calls. Call audio is processed in memory only to change your voice and connect the call. It is not stored.

4. Limits: not a phone replacement

• Toll-free numbers, premium-rate (900) numbers and N11 numbers (such as 211, 311, 411, 611, 711 and 811) can't be dialled.
• You can have one live call at a time. We limit how many calls you can make per day and how often you can call the same number.
• Numbers whose owners have opted out can't be called.
• Call quality, voice-effect quality and connection depend on your internet connection, your device, the phone carriers and the person you call. We don't guarantee that every call will connect, sound a certain way or stay connected.
• The Service may sometimes be unavailable because of maintenance, outages or things outside our control. We may change, add or remove features, voices and sounds.

5. Caller ID

When you verify your phone number to sign in, we also register it with our phone carrier as your verified caller ID. By default, the person you call sees your own verified number. You can turn this off in Account → Caller ID, and then they see a Callmeleon business number instead.

We never display a fake number or a number that belongs to someone else. Consistent with the federal Truth in Caller ID Act, the Service only shows a number you have verified that you own, or a number that belongs to us. You must not try to make a call appear to come from anyone else.

6. Minutes, subscriptions and payments

Calls use credits. 6 credits = 1 minute, and the app shows your balance in minutes. You're charged per started minute, and only for answered calls. Credits come from a sign-up bonus, subscriptions and top-ups. All purchases are made through Google Play. Credits have no cash value and can't be transferred or exchanged for money. Prices, renewals, expiry, cancellation and refunds are explained in Subscriptions & Billing and the Refund & Cancellation Policy.

7. Acceptable use

Callmeleon is for harmless fun with people who will be in on the joke. You must follow our Acceptable Use Policy. In short, don't use it for harassment, threats, fraud, scams, impersonating real people, businesses or government agencies, robocalls or telemarketing, or calls to people who have opted out. You are responsible for what you say on calls and for following all laws that apply to your calls, including laws on call recording and consent.

8. Your content and our voices

• What you say on a call is your content and your responsibility.
• You give us a limited permission to process your audio in real time, only as needed to change your voice, add effects and connect the call. We don't store it or use it for anything else.
• The voices, sounds and effects in the Service belong to us or our licensors. You may use them only through the Service, for personal and non-commercial use. Don't copy, extract or resell them.
• If you send us feedback or ideas, we may use them without owing you anything.

9. Our app and intellectual property

We and our licensors own the Service, the Callmeleon name and logo, and the app. We give you a personal, revocable, non-exclusive and non-transferable licence to use the app on your own device under these Terms. Don't reverse-engineer, scrape or resell the Service, and don't try to get around its limits or security.

10. Suspension and termination

You can stop using the Service and delete your account at any time. When you delete your account, we also ask Google Play to turn off auto-renewal of your Callmeleon subscription. Please check Google Play to confirm it's cancelled.

We may suspend or close your account, block calls, or remove credits without refund if we reasonably believe you broke these Terms or the Acceptable Use Policy, created risk or legal exposure for us or others, or if the law requires it. Where it's appropriate and lawful, we'll tell you why. Sections that by their nature should continue after termination (including sections 8, 9 and 11 to 15) continue.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. We don't promise that the Service will be uninterrupted or error-free, or that any call will connect or sound a particular way. Some states don't allow these exclusions, so some of them may not apply to you.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES, SUPPLIERS AND SERVICE PROVIDERS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) US $50. This doesn't limit any liability that can't be limited by law.

13. Indemnity

If someone brings a claim against us because of calls you made, things you said on a call, or your breach of these Terms or the law, you agree to defend and indemnify us and cover our reasonable losses and costs, including reasonable attorneys' fees, to the extent the law allows.

14. Resolving disputes

Talk to us first. Most problems are solved quickly by email. Before starting any legal claim, write to hi@callmeleon.space describing the problem and what you'd like us to do. We'll try to resolve it informally within 60 days.

If we can't resolve it informally, either of us may bring the dispute before a court that has jurisdiction. You may also bring an individual claim in small claims court if it qualifies. Nothing in these Terms takes away rights you have under the consumer protection laws of the state where you live.

15. Changes to these Terms

We may update these Terms. If a change is material, we'll tell you in the app, by text message or by email before it takes effect. If you keep using the Service after the change takes effect, you accept the updated Terms. If you don't agree, stop using the Service and delete your account.

16. Other terms

• These Terms and the policies linked above are the entire agreement between you and us about the Service.
• If any part is found unenforceable, the rest still applies.
• If we don't enforce a provision, that doesn't mean we've waived it. You may not transfer these Terms. We may transfer them as part of a merger, acquisition or sale of assets.
• Google is not a party to these Terms and is not responsible for the Service. Google Play's terms apply to your purchases.

17. Contact

Callmeleon is operated by Pulpy Media. Email hi@callmeleon.space. See also Contact & grievances.